What we ask for and why
Your email address
This is used to provide an order receipt and in case we need to contact you if we experience difficulties fulfilling your order
and cannot reach you by phone.
Your phone number
We use this to contact you in case of problems with your order such as delivery issues, or substantial flower substitution.
Recipient's name and address
A correct delivery address is vital to ensuring prompt delivery of the flowers you have ordered. Please ensure that you supply
the correct address, and if there are any special instructions, please include them in the provided field, generally the more
relevant information you can give us the more likely your gift will arrive in a timely manner without problems.
How we collect it
When you place an order on our website you enter the relevant details needed for delivery, such as your recipients name and
address etc. along with your contact details. We then make use of these details for efficient delivery of your gift. That's it!
This website uses the following cookies to assist with our marketing efforts and to enable a streamlined website experience.
Flowers Across Sydney. This cookie stores information related to your shopping cart. It allows
the website to keep track of the items in your cart as you move from page to page so that when you are ready to check out
the site knows which items you would like to purchase. This cookie has no personally identifiable information stored in it
and is used only to assist with the smooth functioning of the website.
Google Analytics. This cookie allows us to see basic information on user activities such as page views and
time spent on our website. It has no personally identifiable information stored and is displayed only as numbers, meaning it
cannot be tracked back to any individual user. Using Google Analytics helps us to see which pages are most popular so we can
improve our service and bring customers more of what they are looking for.
Google AdWords. Using Google AdWords code we are able to view numbers relating to our advertising so that we
can effectively show ads to people who are most likely to want our services. This allows us to measure our marketing budgets
and shows us which marketing works and which doesn't. All data is converted to numbers (number of visitors, number of ad
clicks etc.) no personally identifiable information is visible to us at any time.
DoubleClick We use re-marketing codes to log when users view specific pages, allowing us to show targeted
advertisements. You can opt-out of display advertising and re-marketing if you have a google account by changing your ad settings.
You can opt-out of display advertising and Google Analytics with this
Google Analytics opt-out browser add-on
Google provides us with basic demographic information in a generalised manner, such as age, gender and interests. This is
not personally identifiable as it is merged together to show broad groups and ranges. This information allows us to be more
informed about who our main customers are and how we can tailor offers to those customers - for example, if our visitors
where mainly 35 - 50 years or age and mostly male, we would tailor our gifts quite differently to if our visitors where
20 - 35 and mostly female.
When you enter your information, such as on the checkout page, your details (including your payment method) are encrypted
and securely transmitted using 256-bit SSL encryption technology.
We do not store your credit card details in any way, they are secured using 256-bit SSL encryption and transmitted to our
payment processing provider.