Please see out delivery information page.
Refund and return policies
Please see out refunds and returns information page.
Flower substitution and availability
All of our floral products are subject to availability. We have high quality standards, and sometimes due to supply difficulties or
grower problems, we may have to substitute some of the flowers in your order with something of similar style and equivalent(or
greater) value. If the substitution is significant, we will try to contact you to notify you of the change. If we are unable to
contact you prior to the time we make up your order, we will assume that you accept the substitution.
On very rare occasions, despite our best efforts, flowers arrive at their destination damaged. If this occurs, please contact
us immediately so that we can arrange a replacement or refund. (Please note it may be necessary to return the original product,
if so, we will instruct our driver to pick up the damaged item so we can assess it).
If you choose to include alcohol with your order you must be an adult (18 years or older) and there must be an adult available
to accept the delivery. The couriers are unable to leave alcohol unattended or with anyone under the age of 18, so please ensure
there will be someone available to receive the delivery.
Using our web site
When using this web site you agree to be legally bound by these terms and conditions as they may be modified and posted to our
web site from time to time. Without prejudice to the above, by using or accessing our website, you agree to be legally bound by
these terms and conditions of use as they apply to your use of or access to our website. If you do not wish to be bound by these
terms and conditions then you may not use our website. You must ensure that the personal information you provide is accurate and
complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested
details. For more information about how we deal with your personal information, please read our
Applicability of online materials
Unless otherwise specified the materials published on our web site are presented solely for your private, personal and
non-commercial use. We have used our reasonable endeavours to ensure that our web site complies with Australian law. However,
we make no representations that the materials on our web site are appropriate or available for use in locations outside of
Australia. We make no warranties, express or implied that making the Products available in any particular jurisdiction outside
of Australia is permitted under any applicable non-Australian laws or regulations. Accordingly, if making the Products or any
part thereof available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those
Products are not offered for sale to you. You accept that if you are resident outside of Australia, you must satisfy yourself
that you are lawfully able to purchase the Products. We accept no liability, to the extent permitted by applicable law, for
any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in
jurisdictions outside of Australia or who are nominees of or trustees for citizens, residents or nationals of other countries.
Copyright & monitoring
The contents of our web site are protected by international copyright laws and other intellectual property rights. We, or other
third party licensors, are the owner of these rights. All product and company names and logos mentioned in our web site are the
trade marks, service marks or trading names of their respective owners, including us. You may download material from our web site
for the sole purpose of using it as a information resource for purchasing products from us. However, you may not modify, copy,
reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or
downloaded from our web site including, but not limited to text, graphics, video, messages, code and/or software without our
prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.
We make no representations whatsoever about any other web sites which you may access through our web site or which may link to
our web site. When you access any other web site you understand that it is independent from us and that we have no control over
the content or availability of that web site. In addition, a link to any other site does not mean that we endorse or accept
any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or
alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any
other web or resource. Any concerns regarding any external link should be directed to its web site administrator or web master.
All care is taken to ensure that this website and data transmissions are free from viruses. However, it is your responsibility to
scan any such data for viruses.
Bug/Security issue reporting
If you find a bug or have a security concern about this site, we very much appreciate any information you might be able to provide
in terms of what might have caused the issue for you in order to help us fix it.
Availability of our web site
We will try to make our web site available but cannot guarantee that our web site will operate continuously or without
interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with
the proper working of our web site and, in particular, you must not attempt to circumvent security, tamper with, hack into,
or otherwise disrupt any computer system, server, web site, router or any other internet connected device. We reserve the right
to alter, suspend or discontinue any aspect of our website or the content or services available through it, including your
access to it. Unless explicitly stated, any new features including new content and/or the sale of new products and/or the
release of new software tools or resources shall be subject to these terms and conditions. We are committed to safeguarding
the privacy of our users. We take your privacy very seriously and it is important to us that you can use and enjoy our
website without having to compromise your privacy in any way. For more information, please see our